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2.0

I applied for refinance through loandepot. I had several concerns about my loan being approved before hand and I stated then to the loan Representive.(Will Etherton).He check things out and stated everything was okay.

He asked me my race. I was rushed through the process. Had two home inspections done and my loan was turn down. Come to find out my first loan was turn down.(VA) That I learn through another loan officer who had my file and that he (james Sur) was filing a new application through (FHA).

I stated my same conerns with him and ask him about them he stated that Will Etherton didn't send him any paper work to the fact so I sent it to him. When He got papers he said I wasn't approve.I asked him about getting my appraisal fee back he said to talk to Will Etherton. He said he would look into it. Several weeks pass we exchange e-mails same answerI'm working on it' it's complicated.After a month or so I desided to give Will Etherton call.

He stated that I was not going to get my appraisal money back.I feel all this could have been avoided if coustomer satisfaction was demonstrated as loandepot pride themself on. THANK!

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Full refund.

Loan Depot Pros: Refinancing at a lower rate.

Loan Depot Cons: Process and communication were pathetic, Service.

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could you please email me my 1099 on ,my home loan. I,m sorry but i didn,t get the one you ematled before.

i,.I am 86 and can't see very well and i have trouble with the computer. I asked for a paper copy a week or so but so far have not recieved it. I would appreciate if you e mailed it to me.

enail address is arlacamp@***.net address is 1683 arch way chico ca, phone is 530343**** looking forward to hearing from you. arla campbell

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