Raquel G Nhu
map-marker Shirley, New York

They are liars and they don’t help

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Since November 2021 I have been calling to fix the escrow problem, but they told me to call on December 7 I called, and they had not fixed anything, I was waiting a month and in the end when it was fixed I always had to overpay they do not know what they're doing, and they did not want to help me and I have always been paying on time it is not my fault that they took so long to make a report and that in the end they did not do the calculations well. Also, one time one of the customer service promise me that the next day someone will call me back, but they never did.
View full review
Loss:
$3034

Preferred solution: Full refund

User's recommendation: Do not use LoanDepot

Anonymous
map-marker Homewood, Illinois

I was receiving unsolicited home depot calls left on my message machine up to 5 a day

This is not a compliant my questions were handled by Jenifer in your Customer Service department; She did a great job in answering my questions and putting my mind to rest regarding a possible scam
View full review
Deborah R Sis

Harassment by phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have blocked their calls dozens of times and they keep calling using a wide variety of numbers. They relentlessly call all hours of the day and night and wont go away. I will not do business with them. Pure harassment.
View full review
Loss:
$200
Cons:
  • Harassment

Preferred solution: Apology

Mahagony Osc
map-marker Plattsburgh, New York

Haven’t received any money for loan

Closed on 29 December loan Disbursement was for 4 January have not received anything yet and its 5 January no call back from Loan Senior Account specialist Im not happy
View full review

Preferred solution: My loan that was supposed to be disbursed to my prior loan account

Albert G Hnv
map-marker Saint Augustine, Florida

Loan Depot's Attempt to Affect My Credit

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I explained the intent of my refinance to the loan officer and assumed he understood what I wanted. Unfortunately, Load Depot back loaded fees that were never explained to me which, in essence, increased the values of my mortgage by over $10,000.00.

The reduction in my monthly payment was minimal (and that was his selling point) and it would take over 5 years to pay down my loan to where it was before I began the refinance process. This was a win-win process for Loan Depot and not very beneficial to me. The day before closing I cancelled the refinance and walked away from the deal. Two weeks later I received a letter informing me that an Adverse Action Notice, which they say was required by law has been filed.

They said that under the Fair Credit Reporting Act (FCRA) lenders are required to let you know why theyve taken the notice against you. And that they are required to describe the principal reason for Credit Denial. What the letter does not say is that there was no credit denial, but that the applicant terminated the refinance process (which was my right to do) before closing. The principal reason for terminating the refinancing process was listedyIf as CREDIT APPLICATION INCOMPLETE.

So be forewarned, if you terminate the refinance process at any time before closing, Loan Depot will make an adverse attempt to affect your credit. BUYER BEWARE, Loan Depot is guilty of questionable business practices and is hiding behind the law when doing it.

View full review
Pros:
  • On-line application
  • Online application
Cons:
  • Clarity of communications and fradulent practices

Preferred solution: An explanation as to what happens if the applicant exercises his/her right to terminate the process priot to closing.

User's recommendation: If you terminate the refinancing process before closing, Load Depot will attempt to adversely affect your credit.

Anonymous
map-marker Eugene, Oregon

Need to talk to a supervisor

My refi closed 09/15/2021, funds were dispersed 09/21/2021. All funds were dispersed except 6 months of property taxes in the amount $2204.61. Loan Depot reps report the $2204.61 were dispersed to the taxing agency in Lane County by Service Link. I called the taxing agency and they report no funds were received and they do not accept payments ahead of tax bills due. Loan Depot reps also told me that your records show my taxes arent due until 10/22. I called Service Link who told me they did not disperse the funds but sent it back to LoanDepotActually taxes are $1500LoanDepot eventually paid the taxestwice! As a result Im owed a $1500 refundI keep getting the run around by LoanDepot customer service
View full review

User's recommendation: Go somewhere else

Anonymous
map-marker Las Vegas, Nevada

I received a cancellation notice from my insurance company.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
You guys paid the wrong insurance company!!! Now I may have a lapse in coverage unless I pay it. You need to get some competent help. My taxes were also late.
View full review
Anonymous
map-marker Dandridge, Tennessee

No contact no communication misrepresented closing cost and appraisal cost

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have been doing business with your company for years and I have never been treated like this . My credit score is around 800 and Chris Fix said that he was going to refinance me at 2.5 and pull out $8000 and lower my payments .

I was sent disclosures and they included closing and I was told that existing customers would not have to pay this . I could not upload my savings so I faxed a copy of over $80,000 in savings and have tried several times to contact Chris Fix to see if he got them with no reply . I tried to contact him about the closure , no reply I paid the appraisal fee and went through the appraisal and asked chris via email what it came in as , no reply .

The closures showed my appraisal as $800 and I emailed Chris to ask why , no reply .I wrote Chrises supervisor and got no reply. have asked that my loan be canceled I will eat the $450 on the appraisal if someone will send a copy to me and I am going to put all of this all over the internet and never on a bet do business with your company again.ever do business with this company againN

View full review

User's recommendation: Never do business with this company

Anonymous
map-marker Dandridge, Tennessee

Very bad service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have been doing business with your company for years and I have never been treated like this . My credit score is around 800 and Chris Fix said that he was going to refinance me at 2.5 and pull out $8000 and lower my payments .

I was sent disclosures and they included closing and I was told that existing customers would not have to pay this . I could not upload my savings so I faxed a copy of over $80,000 in savings and have tried several times to contact Chris Fix to see if he got them with no reply . I tried to contact him about the closure , no reply I paid the appraisal fee and went through the appraisal and asked chris via email what it came in as , no reply .

The closures showed my appraisal as $800 and I emailed Chris to ask why , no reply .I wrote Chrises supervisor and got no reply. have asked that my loan be canceled I will eat the $450 on the appraisal if someone will send a copy to me and I am going to put all of this all over the internet and never on a bet do business with your company again.

View full review

User's recommendation: Never do business with this company

BRET S Xih

BAD SERVICE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

We were unfortunate to call lending officer Joshua Lin with Loandepot he was nice at first and told us that after we paid for our appraisal it would take about 2 weeks to have the appraisal done so after paying and waiting a week and a half I asked if it was scheduled and he said yes so when I asked when it was going to happen (because everything else was done) he said he would let me know when it was time and after asking several times when he said around the middle of the following month (More than a month from when we started the process) I also asked why our payment and interest rate had gone up and why after paying our appraisal fee they had added another $700 appraisal fee in our cost for the loan and never received any reply for 3 days I contacted the Customer Care department and told them what was going on and they said they would look into it but all they did was send my emails to Joshua who ignored them so I again asked customer care and he again forwarded it to Joshua and that caused me to tell them that it didn't look like they wanted my business so he sent that to Joshua and he promptly canceled our loan. Loandepot is a joke and all their Customer Care department is clueless DON'T WASTE A MONTH LIKE WE DID AND HAVE TO START OVER AGAIN WITH ANOTHER MORTGAGE COMPANY!!!!!!!

View full review

Preferred solution: To warn potential customers to expect poor service!

User's recommendation: DON'T USE LOANDEPOT!!!!

Anonymous

Was great until one year after

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Last year they gave me a rate that cost 400 a month lower than my last bank so I refinanced. Then a year later they raised my payment by 800 a month saying My taxes went up.but I checked they are the same as on my last loan. So its now 400 more than my original loan with my 1st bank. They got me good because I cant afford utilities and food now. I found this nationalmortgageprofessional.com/news/loandepot-lawsuit-alleges-wide-scale-fraud has an article on how a female employee alleged they where doing this it says she was an employee and sued over it when she did not get a cut of the millions they made. I had closed right before Nov 2020 Im not sure there is any help for me.
View full review
Pros:
  • Easy to apply
  • Low rates
Cons:
  • Lied lied lied

User's recommendation: Stay away or use a lawyer

dora d Dtg

Terrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Had an insurance check from insurance company for a claim payment. The check was for $600. Loan Depot sold my loan in the interim. I was informed I should go ahead and send and they would endorse. I sent the check in and waited 14 days and they refused to endorse. I now have to restart process with the insurance company. I have a loan that is in excellent standing, so RIDICULOUS!!
View full review
Cons:
  • False promises
Ricky J Mwf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refinance - Joke and Nightmare

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
It took 2 1/2 months to get the appraisal from their appraisal company, and the appraisal was not correct and was missing information. Then the company wanted us to do the appraisers job and supply information like home values in the area. They refused to call the appraiser to ask them to correct the appraisal to include all the correct information. Loan denied due to their appraisers mistakes then refused to refund the fees.
View full review
Loss:
$495
Cons:
  • Pour customer service

Preferred solution: Full refund

User's recommendation: Never use this company they will just string you on.

Anonymous
map-marker Carson, California

Will loose my home

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Will cost an extra 288000 over 29 years, and they sent the yearly review months before they unexpectedly raise the payment luckily I had waited to do it and after my evil surprise I gave the review they earned.
View full review
Anonymous
map-marker Chicago, Illinois

Constant calls

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was shopping for a refinance so I applied with Loan Depot, after talking to them we decided to go with our Credit Union due to better rates. I have been getting calls daily, I tell them we went with our Credit Union. They just keep calling.
View full review

User's recommendation: talk to someone local before you apply online.