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I was shopping around for a loan refinance and talked to loan representative erik holstein from loan depot. mid to late January 2019.

He agreed that he would give me a lower rate on my loan. Lower than the loan officer I was talking to just so I would go with him. When I received my loan estimate it was not the rate we agreed upon so I called him but received no response to my emails , calls ect I even emailed his direct supervisor with no response. He then called me back ( said he was out for two weeks had an emergency) and said he couldn't not give me the rate he promised me that his company would not make enough profit off of my loan- (he means my money.) He then said that he understood if I didnt want to go through with the loan and that he cancelled the appraisal.

He said that he would refund my appraisal cost. He said this after the appraisal had just taken place. Then I told him that it had taken place he should have said something before this . I told him I wanted my appraisal cost refunded to me he then said you can use this appraisal towards your other loan- YOU cannot for conventional loans this is a lie.

He also lied about trying to cancel the appraisal I called the appraisal company and they told me at no time did Loan depot call them to cancel the appraisal . I disputed the appraisal with my visa company after this and loan depot disputed it so I am stuck again paying two appraisals. I then reported them to the BBB just asking for my appraisal fee refunded to me . They again refused to pay me back said you can use another appraisal towards their loans just not all the other loans out there.

How is this fair. All I am asking for is my 500.00 refunded to me which is the right thing to do .

Yet they keep dragging this on so I keep writing reviews in hope that they will hear me as a customer and how unhappy I am with their service I received from the is company. All I want is my money refunded to me which is the right thing to do

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

Loan Depot Cons: False about refund on appraisal fee.

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