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Update by user Nov 12, 2018

It’s irritating I am forced to rate them a “1” due to the lack of a better, more accurate option. Where’s the ZERO when it’s really needed? Loan Depot has absolutely earned that zero - that’s the only thing they *did* legitimately earn during my dealings with them.

Original review posted by user Nov 11, 2018
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7 comments
#1844003

Yeah they totally suck!

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ID
#1398030 Review #1398030 is a subjective opinion of poster.
Location
Ithaca, New York
Service
Loan Depot Refinance
Pros
  • Impressed with the ability to lie
  • Hanging up the phone
Cons
  • Bad customer service
  • All of it
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
New Reviewer

Discrimination and dishonest practice

They keep delaying the loan and loosing paper work. They show apathy and lack of respect to their customers. No one should apply for loans. Some loan agents are not respectful for people of color. We need loan-agency for people of color to defend their rights and help them to have fair rates.

User's recommendation: Some people need to be fired and other agents to be retrained to be sensitive to their customers.

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ID
#2584859 Review #2584859 is a subjective opinion of poster.
Pros
  • Large co
Cons
  • Process too long
Loss
$5000
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Appraisal fee not returned

Before the actuaries approved my loan they had already moved to set up appt for apprais. The appraiser called and the $450 was quickly deducted from my account before appointment was made. LD ended up asking for additional info that I did not have and so I decided not move forward with them and went w/ my bank instead. it has been 15 days no appraisal refund
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ID
#2560600 Review #2560600 is a subjective opinion of poster.
Service
Loan Depot Refinance
Pros
  • Nice and prof at the beginning
Cons
  • Shady
  • Too may people involved
  • Appraisal fee should be immediately refunded 7 and 30 days
Loss
$450
Preferred solution
Full refund

Can't log in at all. continuous error message - Oops! something went wrong . . .

can't log in to admin site. At all. Continuous error message - Oops! something went wrong . . . customer service has no tools to cope.
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ID
#2546188 Review #2546188 is a subjective opinion of poster.
Location
New York, New York
To Whom it May Concern, We applied for two loans with Loan Depot #s 10406**** and 10418****. The first one was during sep.2020 and the other one 2021. As you could see from the date of the first one almost took six months. Both loan agents were inefficient, hardly...
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1 comment
#2011728

You seem like a bus wreck. I wouldn't call you back.

ID
#2545171 Review #2545171 is a subjective opinion of poster.
Location
San Lorenzo, California

Very Unsatisfied

Approximately 6 months ago I started a refinance of my home with LoanDepot. I started with Sr. Account Manager: Kay Moore and Lic. Lending Officer: Anthony Payne, after submitting 2nd, 3rd, copies of the some of the same documents and getting with days of closing twice. I was then told that Kay Moore no longer worked for LoanDepot, and th

User's recommendation: Assign One Team and don't change in the middle of the process. Starting over is very frustrating. I'm not looking for resolution, I just want this to be over.

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ID
#2539023 Review #2539023 is a subjective opinion of poster.
Location
Bowie, Maryland

Your commercial came on

your commercial is one of the most annoying ever and I would tell everyone not to use your company because you are annoying people and don't care because every time I turn around I have to mute the tv because your awful commercial comes on. The little girl should be cute but is NOT, just annoying.

User's recommendation: do not use loan depot.

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ID
#2518258 Review #2518258 is a subjective opinion of poster.
Location
Mishawaka, Indiana
Product
Loan Depot Commercial
Cons
  • Who cares too annoyed to care what you can really offer
New Reviewer

Escrow payment

No answer and I can never get a hold of someone.................::::::::::::::::::::::............:::

User's recommendation: Have someone available. It’s too hard to get a hold of you.

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ID
#2514315 Review #2514315 is a subjective opinion of poster.
Location
Malvern, Pennsylvania
New Reviewer

They are frauds and have no customer service.

They are incredible liars, all of them, they string you on and never do what they say they are going to do. It has now been 6-7 weeks and they keep telling me we will close the next day. They are frauds in every way, the loan officers have no training and do not even understand the basics of financing. They must be minimum wage workers. They made be pre-pay $600 for an appraisal which happened within 2 weeks. There is no customer service at all and if you work with Brandon the sales person he will tell you lies when and if you call him for information. Stay away from this horrible company.

User's recommendation: DO NOT WORK WITH THIS COMPANY!!!

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ID
#2511144 Review #2511144 is a subjective opinion of poster.
Service
Loan Depot Mortgage Refinance
Loss
$650
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unsatisfactory service

I have been working on a refinancing my Home Mortgage and Investment property since 12/28/2020 and now its 4/11/2021 and still at the Underwriter trying to process the loan. I have been very frustrated throughout this process, lies too and been disrespected by the Loan Processor. This is the worst Mortgage Company and I would not recommend anyone to use their services.

User's recommendation: Absolutely NOT.

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ID
#2496924 Review #2496924 is a subjective opinion of poster.
Service
Loan Depot Refinance
Pros
  • Loan sales person ashley long
  • Online application
  • 1 positive set of communications with 1 person
Cons
  • That they lied
  • Fraudulent practices
  • Edward lester processor was abrasive
Loss
$450
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Faulty Loan Application Through Builder Meritage Homes

Whatever you do, please do not try to get approved for a loan through this company. They are the worst. I was supposed to close on my home 3-25-21 and 2 days before closing, they're scrambling telling me they don't have my documents. Documents like, paystubs and W-2's and bank statements. Which I had forwarded to them a month before supposed closing date. I'm rushing trying to get documents over to them to meet the closing deadline and they don't approve the loan!! After being in contract for the home for 6 months waiting for it to be built!! They are unorganized and incompetent!! They knew my monthly income and credit score months before closing date!!! And didn't approve for income reasons!! Lies Lies!

User's recommendation: Don't Go With This Company.

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ID
#2492048 Review #2492048 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

UNBELIEVABLE!!

i HAVE TRIED FOR DAYS TO FIX A PROBLEM AND HAVE ENCOUNTERED UNBELIEVABLE STUMBLING BLOCKS...YOUR SERVICE DEPART(s) IS TOTALLY DEFUNCT(SP?) COUNTLESS TIMES I GO THROUGH ALL PROMPTS ONLY TO BE CUT OFF...DISCONECTED!! i AM TRYING TO GET MY NEW LOAN WHICH I HAVE ALREADY MADE A PAYMENT ON BY PHONEMBECAUSE I CAN NOT GET SET UP ON LINE AS I WAS FOR PREVIOUS LOAN..PLEASE SOMEONE HELP!! YOU NEED A TOTAL OVERHAUL OF YOUR LOAN SERVICING DEPARTMENTS!! I HAVE TRIED EVERY PHONE NUMBER UNDER THE SUN..NOTHING WORKS!!

User's recommendation: recommendation is to it dept of loandepot..you need work!!

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ID
#2491707 Review #2491707 is a subjective opinion of poster.
Location
Scottsdale, Arizona

UNBELIEVABLE!!

i HAVE TRIED FOR DAYS TO FIX A PROBLEM AND HAVE ENCOUNTERED UNBELIEVABLE STUMBLING BLOCKS...YOUR SERVICE DEPART(s) IS TOTALLY DEFUNCT(SP?) COUNTLESS TIMES I GO THROUGH ALL PROMPTS ONLY TO BE CUT OFF...DISCONNECTED!! i AM TRYING TO GET MY NEW LOAN WHICH I HAVE ALREADY MADE A PAYMENT ON BY PHONE MECAUSE I CAN NOT GET SET UP ON LINE AS I WAS FOR PREVIOUS LOAN..PLEASE SOMEONE HELP!! YOU NEED A TOTAL OVERHAUL OF YOUR LOAN SERVICING DEPARTMENTS!! I HAVE TRIED EVERY PHONE NUMBER UNDER THE SUN..NOTHING WORKS!!
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ID
#2491699 Review #2491699 is a subjective opinion of poster.
Location
Scottsdale, Arizona

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My account

opening an escrow account without talking to me .taking too much money out of my bank account.being 1 month a head on my loan payment.And when i first applied for this loan it had no points payed,but when it founded i was charged almost $3,000 morer than the estimate i received from Daniel Sharp What happened?
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ID
#2489755 Review #2489755 is a subjective opinion of poster.
Cons
  • Too hard to contact

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Their commercial

I couldn't read the written portion of their commercial, there wasn't enough contrast. I wanted to make them aware of that and that they may be losing other people's viewing ability too. They haven't responded.
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ID
#2481111 Review #2481111 is a subjective opinion of poster.
Location
Elgin, Illinois
New Reviewer

Terrible consumer service

Took several months to process and then refused loan for wrong reason. Their rejection notice had nothing to do with my account. Went to AmeriSave. Much better service. Wasted almost 4 months with POOR customer service. My loan approved elsewhere by company who actually knew what they were doing. ZERO STARS FOR THIS ONE !

User's recommendation: Don’t waste your time.

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ID
#2460757 Review #2460757 is a subjective opinion of poster.
Service
Loan Depot Refinance
Pros
  • Seemed nice on phone
Cons
  • No communications limited knowledge on what they are doing

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