Loan Depot Reviews and Complaints | loandepot.com @ PissedConsumer Page 3

Laurel S Vqf

Excellent Service with Timothy in Mtg. Customer Service Dept.

Oct 06, 2021

I called to speak with a Customer Service to pay the balance of the Homeowners Policy out of the Escrow Account for Rebecca Barker Loan #016673**** and Timothy was amazing at taking my request and assuring me the check would be sent out promptly.He is indeed an Excellent Representative for LoanDepot.Thank you!Laurel Smith, Gilley, McCready, & Sneed Ins.423-765-****

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User's recommendation: Thank you, Timothy for your excellent service

Ken N Epv

Loan delayed forever

Sep 10, 2021

1.2

I started my refinance with Loan Depot in April 2021, they extended my lock 4 times, they are unresponsive and keep asking me for the same information I have already given them.

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Loss:

$500

Preferred solution: Full refund

User's recommendation: Stay Away

Anonymous

Guest-2803072

Winnetka, California

Lousy phone experience

Aug 23, 2021

1.0

I called to be taken off the mailing list, and was shuffled to a second person who still wanted to talk about my refinancing; and I said "No, maling list" and she said "I can do that for you " and asked for my phone number and after I gave it, she disonnected me. Don't know if I have been removed, but after my 10th mailing, guess I will.

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User's recommendation: Don't even open the envelope

Anonymous

Guest-2803040

Winnetka, California

Lousy experience on phone

Aug 23, 2021

1.0

Called to be taken off mailing list, got juggled to second person who was still talking about my refinancing and when I said, "NO, Mailing List", she said "yes, I can do that for you" and asked my phone number and then disconnected me. Don't know whether I have been removed or not, but guess I'll find out when the 10th mailing comes.

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User's recommendation: don't even open the envelope

leon a Odm

Service

Jul 30, 2021

2.2

Jacked around on web sites. difficult to find. THE WORSE SERVICE EVER. no response to problems after seven months

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Preferred solution: My loan payments corrected. I am tax exempt

User's recommendation: run away

sherett s

Disappointment services

Aug 07, 2021

I did an application with loan depot Glenn Crowner out of the bolingbrook office was the contact person ,I guess because i didn't have a 800 credit score he didn't want to be bother with me my realtor reach out to him he said i will call you back hasn't reach back to her. you suppose to be a branch manager and don't even have your colleague reach out to the person if you not available. i'm dissatisfied with Glenn crowner office

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Pros:

Online app

Cons:

False promises

Preferred solution: Apology

Randi D Pwx

Trying to refinance and going no where

Jul 26, 2021

2.0

I was contacted by a representative whose name I forgot, have been passed on to two other people who I have left strict directions not to call after a certain hour. I am on the east coast and the time difference makes a difference. I have been sent numerous paperwork and emailed my concerns a number of times with no response other than to call them. Are they working at 6AM? I

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Pros:

Yuck

Cons:

Too many voices engaged before the loan is really finalized
No communication

Preferred solution: Deliver product or service ordered

User's recommendation: Go locally with people who respond

Anonymous

Guest-2794546

Tuckerton, New Jersey

Problems with a refinance

Aug 20, 2021

1.3

From the start I have been having communication problems with the people handling my case, one tells me one thing and another something different. I was supposed to get cash back and now, after closing, I am not.

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User's recommendation: Go elsewhere, preferably close to where you live.

1 comment

Guest-2050678

Aug 20, 2021

Did you read the closing documents BEFORE you signed them? If you wanted cash back, you would have noticed on the Hud-1 if you were or not...

Then you refuse to sign. Sounds like you didn't read or understand anything...

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Anonymous

Guest-2756690

BAD SERVICE

Aug 09, 2021

1.3

i HAVE SENT MY PROOF OF INSURANCE SEVERAL TIMES AND THEY NEVER GET IT. IDONT KNOW WHAT ELSE TO DO. ALLTHEY DO IS SENT ME THE BILL FOR ADDITIONAL INSURANCE. I already have the insurance. Every time I call, Im given different information, yes they received nextime no we dont have it and so on and so forth.

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Pros:

Were initially responsive

User's recommendation: IN MY EXPERIENCE, LOAN DEPOT IS BY FAR THE WORSE EXPERIENCE i HAVE HAD WITH LENDERS.

1 comment

Guest-2045191

Aug 09, 2021

Send it to them certified or Fed Ex.. Then you can track.. Easy solution.

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Cheryl C Thl

Appraisal fee not returned

May 19, 2021

3.0

Before the actuaries approved my loan they had already moved to set up appt for apprais. The appraiser called and the $450 was quickly deducted from my account before appointment was made. LD ended up asking for additional info that I did not have and so I decided not move forward with them and went w/ my bank instead. it has been 15 days no appraisal refund

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Loss:

$450

Pros:

Nice and prof at the beginning

Cons:

Too many voices engaged before the loan is really finalized
Shady
Too may people involved

Preferred solution: Full refund

Anonymous

Guest-2545171

San Lorenzo, California

Apathy, unfair practice and inefficient loan agents

May 10, 2021

1.2

To Whom it May Concern,

We applied for two loans with Loan Depot #s 10406**** and 10418****. The first one was during sep.2020 and the other one 2021.

As you could see from the date of the first one almost took six months. Both loan agents were inefficient, hardly communicate with us, many times we have to fax the same paperwork and the underwriter seems to be indifferent. I never heard of an application that is taking six months. The appraisal took more than one month to show up.

In the process many things changed due to the pandemic. As teachers our load changed for temporary time, but we have great value, great reserve and great location for our houses. Both are worth more than 3 million dollars. The mortgages are less than 1.4 million dollars.

10418**** is already for a second finance with loan depot. Originally the agents told me that the refi will not take more than 60 days. But unfortunately they were overwhelmed by many applications and hording more money that they overwhelmed themselves by many applications showing no respect or honesty toward their clients. I will give them an F on their effort.

They are rude. This costed me money in appraisal fees due to their unusual delay, credit pay, pulling credit too many times ( which is affected our good credit) and because they are not prompt in their work. I am totally disappointed with Loan Depot and I am sorry to say that I have a very negative feel about their agents. Other people that applied with Loan Depot warned me about the inefficiency of loan Depot.

They lack the quality of establishing personal relationship. I think they are right. I have a few requests from you to make up for my loss, long wait and loss of reducing my interest rates for along time.

These request include to cancel all the credit pulls, reimburse us with the appraisal due to loan agents apathy and inefficiency. Feel free to call me and discuss this issue.

Best,

Anton Zoughbie

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2 comments

Jennifer L Lod

May 21, 2022

LOAN DEPOT SUCKS

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ant z

Discrimination and dishonest practice

Jun 03, 2021

1.5

They keep delaying the loan and loosing paper work. They show apathy and lack of respect to their customers. No one should apply for loans. Some loan agents are not respectful for people of color. We need loan-agency for people of color to defend their rights and help them to have fair rates.

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Loss:

$5000

Pros:

Large co

Cons:

Process too long

Preferred solution: Apology

User's recommendation: Some people need to be fired and other agents to be retrained to be sensitive to their customers.

Monique P Lca

Faulty Loan Application Through Builder Meritage Homes

Apr 06, 2021

1.0

Whatever you do, please do not try to get approved for a loan through this company. They are the worst. I was supposed to close on my home 3-25-21 and 2 days before closing, they're scrambling telling me they don't have my documents. Documents like, paystubs and W-2's and bank statements. Which I had forwarded to them a month before supposed closing date. I'm rushing trying to get documents over to them to meet the closing deadline and they don't approve the loan!! After being in contract for the home for 6 months waiting for it to be built!! They are unorganized and incompetent!! They knew my monthly income and credit score months before closing date!!! And didn't approve for income reasons!! Lies Lies!

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Preferred solution: Let the company propose a solution

User's recommendation: Don't Go With This Company

Alonzo M

Unsatisfactory service

Apr 10, 2021

1.2

I have been working on a refinancing my Home Mortgage and Investment property since 12/28/2020 and now its 4/11/2021 and still at the Underwriter trying to process the loan. I have been very frustrated throughout this process, lies too and been disrespected by the Loan Processor. This is the worst Mortgage Company and I would not recommend anyone to use their services.

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Loss:

$450

Pros:

Loan sales person ashley long
1 positive set of communications with 1 person
Online application

Cons:

That they lied
Edward lester processor was abrasive
Fraudulent practices

Preferred solution: Apology

User's recommendation: Absolutely NOT

Sandra R Nyt

They are frauds and have no customer service.

Apr 19, 2021

1.0

They are incredible liars, all of them, they string you on and never do what they say they are going to do. It has now been 6-7 weeks and they keep telling me we will close the next day. They are frauds in every way, the loan officers have no training and do not even understand the basics of financing. They must be minimum wage workers. They made be pre-pay $600 for an appraisal which happened within 2 weeks. There is no customer service at all and if you work with Brandon the sales person he will tell you lies when and if you call him for information. Stay away from this horrible company.

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Loss:

$650

Preferred solution: Apology

User's recommendation: DO NOT WORK WITH THIS COMPANY!!!