I have been a customer for years (unfortunately, I have a mortgage loan with them) and honestly, I have never experienced anything like Loan Deport. Here are some issues: 1.
Do not bother emailing Loan Depot with questions. You will be ignored. 2. Do not bother to leave messages and ask them to call you back.
You will be ignored. 3. Do not bother to apply for a loan you want. They will ignore your request and give you the loan they want.
I applied for home equity, several weeks (and hundreds of dollars) later, they were trying to force me info refinancing. When I refused, they stopped responding to emails/messages. And now let me go back to my long and painful search for a link through which I can pay my monthly mortgage. They have changed it, it is basically impossible to locate, and they won't answer phone message/emails with requests for assistance.
My only comment: OMG!!!! If you still have a chance, RUN!!!
Product or Service Mentioned: Loan Depot Customer Care.
Reason of review: Poor customer service.